American National Bank of Texas

  • Customer Care Unit Agent

    Posted Date 3 weeks ago(4/4/2018 1:07 PM)
    Job ID
    2018-2597
    Location
    US-TX-Terrell
    Location Name
    ANBTX Operations
  • Overview

    Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve.

    Building relationships with our customers, employees, and communities are at the core of everything we do. Join us as we provide our customers with solutions, not just products.  We believe in teamwork and empowering high performers who are committed to our mission while achieving personal and professional success. 

    Responsibilities

    The Customer Care Unit Agent is responsible for providing a consistently positive and professional customer service experience via telephone and web delivery in a call center environment. This position assesses customer needs, provides a wide variety of banking services to customers, refers or arranges financial services to meet customers diverse needs, and resolves customer issues.

    • Renders prompt and courteous customer service by providing timely and accurate information regarding Bank services or resolving problems
    • Sells and cross-sells Bank products and services to new and existing customers
    • Keeps informed about Bank services and products in general and Bank procedures in order to effectively serve the customer
    • Performs operational procedures that are required to support the process of providing quality customer service

    Qualifications

     

    Qualifications

    • High School diploma or GED

    Skills

    • Professional, thorough and organized; able to follow standard operating policies and procedures
    • Excellent customer contact skills; strong listening skills; comfortable asking customers questions about their financial situation
    • Basic problem solving skills
    • Ability to learn products, services and procedures quickly and accurately and explain concepts clearly to customers
    • Self-motivated, assertive, performs well in a team environment 
    • Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills
    • Must be able to do simple math and carry out written instructions
    • Lifting in an office setting may be required up to 30 lbs.

    Equal Opportunity Employer

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