American National Bank of Texas

Returning Candidate?

Technical Support Analyst - Help Desk

Technical Support Analyst - Help Desk

Job ID 
2017-2505
Posted Date 
12/19/2017
Location 
US-TX-Terrell
Location Name 
ANBTX Operations

More information about this job

Overview

Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve.

Building relationships with our customers, employees, and communities are at the core of everything we do. Join us as we provide our customers with solutions, not just products.  We believe in teamwork and empowering high performers who are committed to our mission while achieving personal and professional success. 

Responsibilities

This position must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Additionally, the individual works with staff on received Service Desk calls to expedite resolution of technical needs/issues.

  • Participates in On-Call schedule rotation
  • Work within a team environment in a dynamic Service Desk/Call Center environment
  • Takes incoming technical support calls, or responds to other requests, to install, configure, and troubleshoot various types of peripherals connected to computers, IP Phones, and the network
  • Trains users on supported hardware, software and office automation solutions
  • Uses ticketing system to log and monitor tickets
  • Must be able to solve customer problems and provide solutions to technical issues
  • Perform other technical duties as assigned.

Qualifications

  • High School diploma or GED
  • One (1) year experience in a Help Desk environment or equivalent work experience
  • MCSA and/or CompTIA A+ and Network+ Certifications; A+, Microsoft, or Cisco certifications preferred

 

Skills

  • Working knowledge of Microsoft Excel and MS Word
  • Lifting in an office setting may be required up to 30lbs

 

Equal Opportunity Employer