American National Bank of Texas

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Account Servicing Specialist

Account Servicing Specialist

Job ID 
2017-2483
Posted Date 
11/15/2017
Location 
US-TX-Terrell
Location Name 
ANBTX Operations

More information about this job

Overview

Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve.

Building relationships with our customers, employees, and communities are at the core of everything we do. Join us as we provide our customers with solutions, not just products.  We believe in teamwork and empowering high performers who are committed to our mission while achieving personal and professional success. 

Responsibilities

The Account Servicing Specialist is responsible for performing a variety of operational support duties of the Deposit Operations Department. The individual ensures operations functions operate effectively and efficiently while performing daily tasks which support functions of the core processing system. This position will be responsible for processing requests from Bank personnel and customers within given authority and ensures request are completed timely.  In addition:

  • Provides support to all areas of the department and demonstrates superior customer service with appropriate follow through with customers and employees
  • Conducts duties associated with daily operations tasks and ensures that accurate posting occurs resulting in proper balances
  • Processes daily work and monitors systems to identify malfunctions/errors; ensures integrity of data and the processing environment are maintained
  • Provides technical and problem management support to Bank personnel and customers; responds to inquiries and refers issues to the appropriate department, and exhibits the necessary follow through with customers and/or staff involved
  • Works with department managers to identify and improve procedures and efficiencies, and to maintain and utilize appropriate escalation procedures and contingency plans; communicates recurring or serious issues to department managers
  • Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software, or that may impact efficiency and reliability of the job and system performance in conjunction with department managers
  • Cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed
  • Assumes responsibility for various department functions in the absence of staff members or in overload situations as assigned

Qualifications

Qualifications:

  • High School diploma or GED
  • 1 year of administrative experience
  • Requires basic knowledge of Bank operations and associated products and services; good customer service, organization, time management, problem resolution skills, and multi-tasking skills

Skills:

  • Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
  • Work occasionally requires more than 40 hours per week to perform the essential functions of the position
  • Lifting in an office setting may be required up to 30lbs.

 

Equal Opportunity Employer