American National Bank of Texas

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Assistant Banking Center Manager

Assistant Banking Center Manager

Job ID 
2017-2435
Posted Date 
10/24/2017
Location 
US-TX-Canton
Location Name 
Canton

More information about this job

Overview

Guided by our values since 1875, American National Bank of Texas strives, through the power of relationships, to be the preferred bank of choice for individual and business customers in the communities that we serve.

Building relationships with our customers, employees, and communities are at the core of everything we do. Join us as we provide our customers with solutions, not just products.  We believe in teamwork and empowering high performers who are committed to our mission while achieving personal and professional success. 

Responsibilities

The Banking Center Assistant Manager is responsible for critical and complex banking center operations and service functions to ensure the highest level of efficient customer service. This position manages and directs platform and paying and receiving activity, achieves retail sales targets, and delivers service profitability through well trained and motivated staff.

  • Manages branch in the absence of branch manager and supervises operations and platform staff
  • Participates with banking center manager in the allocation of retail sales goals and the achievement of individual sales goals
  • Ensures audit, compliance, internal controls, and expenses are administered to manage risk, minimize losses and negative exposure to the bank
  • Implements a strong performance management process that involves clearly stating expectations, accountabilities, and monitors performance
  • Supports the implementation of sales and service initiatives and activities to achieve established sales goals
  • Manages staffing levels to ensure proper coverage including supervisory
  • Coaches staff and demonstrates skills needed to uncover customer needs, referral, and expansion opportunities and delivers appropriate products and services; ensures the delivery of bank service standards ensuring that customers receive timely and accurate service
  • Maintains security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure

Qualifications

Qualifications:

  • High School diploma or GED
  • Experience in performing paying & receiving duties
  • 3 years banking and supervisory experience based on banking center complexity; customer service and operations experience

 

Skills:

  • Personal leadership skills; ability to maintain composure under pressure; good communication skills
  • Ability to problem solve within established policies and procedures and compliance with all state and federal regulations and laws
  • Ability to recognize cues for sales opportunities and identify unexpressed need
  • Strong verbal and written communication, customer service, organizational, time management, and multi-tasking skills
  • Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions
  • Travel to a variety of locations to perform work and/or attend meetings as required
  • Work occasionally requires more than 40 hours per week to perform the essential functions of the position
  • Must be able to drive a car
  • Lifting in an office setting may be required up to 30lbs.
  • Ability to move quickly between multiple workstations

Equal Opportunity Employer